Self test
Use this self test to rule out any possible issues on your side.
This page will help you determine connectivity issues. This could be helpful when you are not able to log in, but your friends are.
Important
For the most accurate results, run this test in an incognito window (Ctrl+Shift+N in most browsers) to prevent cache giving the wrong results.
| Your origin (?) |
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|---|---|
| 3DXChat website (?) |
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| 3DXChat content server (?) |
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| Firewall (port 8125) (?) |
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You are good!
Your system should have no issues connecting to 3DXChat. For the best experience, make sure that you:- Turn off your downloads (torrents, newsgroups, porn)
- Turn off firewalls and anti-virus, or at least whitelist the 3DXChat processes *
* as mentioned in the 3DXChat FAQ
If you still experience problems and you have a VPN active, try playing the game with the VPN disabled.
United States banned 3DXChat
You're trying to reach 3DXChat from a country that banned it. You can re-run this self-test using a VPN.Not able to reach www.3dxchat.com
Your system has problems reaching www.3dxchat.com! If this status site is not reporting a problem, then the issue is probably at your side. Try to see if this URL works in your browser: http://3dxchat.com/core/news.phpIf you have a VPN active, try rerunning this test with the VPN disabled.
Not able to reach usercontent.3dxchat.com
Your system has problems reaching usercontent.3dxchat.com! If this status site is not reporting a problem, then the issue is probably at your side. Try to see if this URL works in your browser: https://usercontent.3dxchat.com/photos/test.pngIf you have a VPN active, try rerunning this test with the VPN disabled.
Not able to reach api.3dxchat.com
Your system has problems reaching api.3dxchat.com! If this status site is not reporting a problem, then the issue is probably at your side. Try to see if this URL works in your browser: http://api.3dxchat.comIf you have a VPN active, try rerunning this test with the VPN disabled.
Your firewall does not allow port 3002
Your system has blocked port 3002! You won't be able to log into 3DXChat. Consult someone who can assist you with this.If you have a VPN active, try rerunning this test with the VPN disabled.
Your firewall does not allow port 8125
Your system has blocked port 8125! You won't be able to play 3DXChat. Consult someone who can assist you with this.If you have a VPN active, try rerunning this test with the VPN disabled.
High latency
High latency can cause disconnect issues.
Things to try:- Does the status page report high latency too? Then it's not on your side
- Try an Ethernet cable instead of WiFi if you are able to
- If you have a VPN enabled: Disable it and rerun the test
- Turn off your downloads (torrents, newsgroups, porn)
- Turn off firewalls and anti-virus, or at least whitelist the 3DXChat processes *
* as mentioned in the 3DXChat FAQ
Still having problems?
It can be useful to do do some additional troubleshooting, if you have these symptoms:
- Login works, you can select an avatar to play
- You can join a room but the room, people and music are not loading
- A few seconds later you get this error message:
